The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Access and update information
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Source and access information on facilities and services available within the organisation Completed |
Evidence:
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Share information with colleagues Completed |
Evidence:
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Identify and use opportunities to update and maintain facility and service knowledge within scope of own role Completed |
Evidence:
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Provide customer service
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Incorporate information into day-to-day contact with visitors, including visitors with specific needs Completed |
Evidence:
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Provide information and assistance in a courteous, professional, culturally appropriate and timely manner in accordance with organisational procedures Completed |
Evidence:
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Demonstrate and instruct visitors in the use of equipment and facilities or refer to appropriate colleagues Completed |
Evidence:
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Refer complex enquiries or problems to colleagues, other areas of the organisation, or to external organisations according to workplace procedures Completed |
Evidence:
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Collect feedback on facilities and services
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Seek informal feedback on services from visitors Completed |
Evidence:
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Observe visitor information and assistance requirements to inform organisational evaluation processes Completed |
Evidence:
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Collect formal feedback from visitors where required according to organisational procedures and within scope of own responsibilities Completed |
Evidence:
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Provide information on visitor feedback to appropriate colleagues using agreed means of communication Completed |
Evidence:
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